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Terms and Conditions Effective Date: 18/07/2025 These Terms and Conditions ("Terms") apply to all services offered by Pyramid French Lessons ("we", "us", or "our"). By purchasing or enrolling in our lessons, memberships, or programmes, you ("Customer", "you", or "your") agree to be bound by these Terms. If you do not accept these Terms, you should not proceed with any bookings or purchases. 1. General Terms 1.1. Applicable Law and Jurisdiction These Terms are governed by the laws of England and Wales. All disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. 1.2. Lesson Refunds A refund may be requested within 48 hours of purchase, only if no lesson has been booked or used. After this period or once a lesson is booked, no refunds will be issued. All refund requests must be submitted to: bonjour@pyramidfrenchlessons.com 1.3. Lesson Cancellations and Rescheduling You may cancel or reschedule a lesson up to 24 hours before the scheduled time by emailing bonjour@pyramidfrenchlessons.com. Cancellations made within 24 hours will be treated as a no-show. 1.4. No-Show and Late Cancellation Policy Each customer is allowed up to three (3) no-shows or late cancellations per package or membership lesson credit without penalty. Beyond that, a lesson credit will be deducted for each occurrence. Arriving more than 10 minutes late without prior notice counts as a no-show. 1.5. Late Arrival Policy Teachers will wait up to 10 minutes after the lesson start time. If the student has not arrived or contacted us, the lesson will be marked as a no-show. A maximum of three late arrivals is permitted per package or membership lesson credit. 2. Lesson Packages 2.1. Lesson Credits Lesson packages grant a fixed number of lesson credits, valid for 12 months from purchase. Unused credits expire after that period and are non-refundable. 3. Monthly Memberships (1:1 Lessons) 3.1. Lesson Allocation Subscribers receive a set number of private lessons (online or in-person) monthly according to the chosen plan (4, 8, or 12). 3.2. Scheduling Lessons must be booked using our online calendar. It is the student’s responsibility to schedule all lessons within the billing month. For in-person memberships, you must send your preferred time slots for the upcoming month at least 7 days before the start of the month, as we need to liaise with our office space to confirm availability. 3.3. Minimum Subscription Term All 1:1 monthly subscriptions require a minimum commitment of three (3) consecutive months. Early termination is not permitted unless exceptional circumstances are submitted in writing and approved case-by-case. 3.4. Membership Cancellation To cancel, written notice must be submitted at least 7 days before the next billing date. Cancellations within 7 days will apply to the following cycle. No refunds are issued for unused lessons in the current cycle. 3.5. Use-It-or-Lose-It Policy Monthly lessons do not roll over and must be used within the billing month. Lessons are non-refundable and non-transferable. 3.6. Freezing Memberships Memberships may be paused for 1 to 3 months with 7 days’ advance notice by email. Billing will automatically resume after the freeze period. 4. Group Classes 4.1. Credit Policies Credits are non-transferable and may not be shared or assigned to another person. 4.2. Service Disruption In-person classes may be moved online due to events outside our control (e.g., pandemics or strikes) without refund. 4.3. Enrolment and Refunds Group classes run as 6-week in-person courses, 1 hour per week. Refund or transfer requests must be made at least 7 days before the course start. After that, refunds are not available. Mid-course conflicts may receive a pro-rated credit, valid for 6 months. Low enrolment may lead to class cancellation, merging, or shortened duration. Refunds or transfers will be offered in such cases. We reserve the right to reassign instructors at any time. 4.4. Make-Up Sessions A missed class may be made up via a 30-minute online session, bookable and usable within the same week. 4.5. Late Arrival Students must arrive at least 5 minutes early. Entry is not permitted more than 5 minutes after the start to avoid disruption. 4.6. Age Requirement All group classes are for students aged 18 and over. 5. Immersive Course (5-Day Intensive) 5.1. Course Format The Immersive Course consists of five consecutive days, each with 8 hours of in-person learning. 5.2. Scheduling and Attendance No changes to your schedule will be accepted within 7 days of the course start. Any missed day or early departure will be considered used. 5.3. Emergency Exceptions In the case of emergencies outside your control, please email bonjour@pyramidfrenchlessons.com. We may consider adjustments on a case-by-case basis. 5.4. No Make-Ups Due to the structure and intensity of the course, no make-up sessions are available. 6. Intellectual Property All lesson content and materials are the property of Pyramid French Lessons or its licensors. You may not reproduce or share materials without written consent. 7. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages from your use of our services, to the extent permitted by law. 8. Amendments We may amend these Terms at any time. Changes will be posted on our website and take immediate effect. It is your responsibility to review them periodically. By booking, purchasing, or attending any class, programme, or subscription, you confirm you have read and accepted these Terms and Conditions.


PYRAMID FRENCH LESSONS
3rd Floor

86-90 Paul Street

London EC2A 4NE

UNITED KINGDOM

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