Terms and Conditions: Effective Date: 01/01/2022 Please read these Terms and Conditions ("Terms") carefully before purchasing online French lessons from Pyramid French Lessons ("Company," "we," "us," or "our") through our website. By making a purchase, you ("Customer," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please refrain from making any purchases. By proceeding with any purchases, you acknowledge and agree to be bound by these Terms & Conditions. 1. General Terms 1.1. Applicable Law and Jurisdiction These Terms and any dispute or claim arising out of or in connection with your purchase of online French lessons from Pyramid French Lessons shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 1.2. Lesson Refunds We offer a 7-day refund policy for our French lessons. If you are not satisfied with your purchase, you may request a refund within 7 days from the date of purchase. Refunds within this period will be processed without any charges or fees. 1.3. Lesson Cancellations and Rescheduling You may cancel or reschedule a lesson up to 24 hours before the scheduled time without incurring any charges. To cancel or reschedule, please email bonjour@pyramidfrenchlessons.com 1.4. No Show and Late Cancellation Policy We understand that unforeseen circumstances may arise. We offer three (3) instances of no-shows or late cancellations free of charge, without affecting your purchased lesson credits. However, after the third instance, your lesson credit from the purchased package will be deducted for each subsequent no-show or late cancellation. 1.5. Late Arrival Policy We value punctuality and respect your time. In the event of late arrival, the teacher will wait for up to 10 minutes from the scheduled lesson start time. If no warning has been issued regarding lateness within this period, the class will be canceled. Each customer is entitled to three (3) late arrivals per purchased lesson package, as outlined in section 1.4. We appreciate your understanding and cooperation in adhering to our policies to ensure smooth lesson scheduling and delivery. 2. Lesson Packages 2.1. Lesson Credits The purchase of a lesson package grants you a certain number of lesson credits. Lesson credits are valid for a specified period, as indicated at the time of purchase. 2.2. Lesson Credit Expiry Lesson credits must be used within the specified validity period of one year. Unused lesson credits will expire and become invalid after the expiry date. We will not be responsible for any expired lesson credits. 3. Monthly Membership 3.1. Lesson Allocation By subscribing to our monthly membership, you will receive a set number of French lessons per month as specified in your chosen membership plan. The lessons will be provided according to the schedule agreed upon during the subscription process. 3.2. Lesson Scheduling Lessons under the monthly membership can be scheduled through the calendar page. 3.3. Membership Cancellation If you wish to cancel your monthly membership, you must provide a written cancellation notice by email to bonjour@pyramidfrenchlessons.com at least 7 days before the next billing cycle. Cancellations made within the 7-day period will take effect from the following billing cycle. No refunds will be provided for the remaining lessons in the current billing cycle upon cancellation. 3.4. Unused Lesson Policy Non-Refundable and Non-Transferable: Lessons allocated each month under your chosen subscription plan (4, 8, or 12 lessons) are designed for that specific billing cycle. They are non-refundable and cannot be transferred to the subsequent monthly billing cycle. We encourage you to book all allocated lessons within the current month to fully benefit from your subscription. This stresses the need to use your monthly lessons within the billing cycle, following a "use it or lose it" rule. 3.5. Freezing Memberships Temporary Suspension If circumstances require a pause in your French lessons, you have the option to freeze your membership. Memberships can be temporarily suspended for a minimum period of 1 month and a maximum of 3 consecutive months. During this frozen period, no new lessons will be allocated, and billing will be temporarily halted. To request a freeze, please send an email to bonjour@pyramidfrenchlessons.com at least 7 days before the intended freeze start date. Any ongoing freeze beyond the maximum of 3 months will result in the automatic resumption of regular billing and lesson allocation. 4. Group classes 4.1. Credit Policies Student’s class credit cannot be transferred to another person. No refund will be given if an in-person class needs to be temporarily moved online due to exceptional circumstances outside of Pyramid French Lessons' control, such as pandemics or natural disasters. 4.2. Service Policies We reserve the right to refuse service to anyone who is disruptive or who causes any kind of safety concern to our students or staff. 4.3 Enrolment and Refund Policies Enrolment in group lessons provides one 1-hour, in-person session each week for six consecutive weeks. Class transfer or cancellation/refund requests must be made at least 7 days prior to your class start date. After this date, refunds cannot be given under any circumstances. A prorated credit will be calculated and issued in accordance with the number of lessons that have passed at the time that we are informed of any scheduling conflicts. This credit will be valid for six months from your original course start date. No exception will be made for incorrect level placement. Students are encouraged to determine their level accurately before signing up. In the event of low enrolment in a group class (less than 3 people in a 8 people class), we reserve the right to cancel, postpone, combine groups, or shorten the duration of the class as deemed necessary. Students will have the option to transfer their credit to a different class or receive a refund if the new dates do not fit their schedule. We reserve the right to change the assigned teacher for a class at any time. 4.4. Online Make-up 30-minute sessions In the event of a missed class, group or private online make-up sessions are available. These sessions must be scheduled and used within the same calendar week as the missed class, arranged through our booking calendar via our website. 4.5. Additional Policies Group classes are reserved for students 18 years of age and up. 5.Intellectual Property All intellectual property rights related to the lessons, including but not limited to lesson materials, content, and resources, belong to Pyramid French Lessons or their respective owners. You agree not to reproduce, distribute, or modify any part of the lessons without obtaining explicit written permission from us. 6. Limitation of Liability To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your purchase or use of our lessons, even if we have been advised of the possibility of such damages. 7. Amendments We reserve the right to modify or amend these Terms at our discretion. Any changes will be effective immediately upon posting the revised Terms on our website. It is your responsibility to review these Terms periodically. By purchasing our French lesson packages, subscribing to our monthly memberships, or enrolling to our group classes, you acknowledge that you have read, understood, and agreed to these terms and conditions outlined.